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Jenny Yoo Support logo

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What is the difference between Ready to Ship and Made-to-Order?

Products found under SHOP: READY TO SHIP are in stock at our warehouse and are available to ship to you immediately. We are constantly working to reorder, restock, and add new items to our assortment so feel free to keep checking back for updates, or

How do I place an order?

There are a few ways to order Jenny Yoo Dresses. At an Authorized Retailer: Products found under VIEW COLLECTIONS include all items within our two bridal lines, Jenny Yoo Collection and Jenny by Jenny Yoo, as well as our bridesmaids and flower girl c

Do you re-stock sold out items online?

Yes! We are constantly working to reorder, restock, and add new items to our assortment so feel free to keep checking back for updates, or for an item to come back in your size! For specific inquires on a re-stock ETA, please reach out to [email protected]

Do you have a pre-order system?

We do not have a pre-order system at this time, but we do offer back-in-stock alerts for all "Ready to Ship" styles we plan to restock. Please sign up for the alert by selecting "notify me" and entering your email. You'll be first in line to know onc

What does Made-To-Order mean?

Made-to-Order items are ordered through an authorized Jenny Yoo retailer and are produced to order. This includes our bridal gowns, bridesmaid dresses, and flower girl dresses. As these gowns are produced just for you, they are non-returnable and all

When should I place a Made-To-Order dress?

Our lead time can vary based on production schedules. We advise ordering the dresses with ample time before your wedding date to allow for shipping and any alterations that may be needed. Please reach out to your retailer for confirmation on our curr

What is a lead time?

Lead times are how we measure the how long it will take to produce your dress. Our current standard lead time is up to 20 weeks. Please check with your retailer for current lead times.

Where can I find delivery status information about my made-to-order dress?

If you ordered through either or New York or Chicago salon, please reach out to them directly to get the most up to date information.  New York Salon: [email protected] Chicago Salon: [email protected]  If you purchased through one of our retai

How can I make an appointment at a Jenny Yoo salon?

If you are in the NYC or Chicago area please click here to schedule an appointment, or call 212.645.0823 for New York and 312.642.2327 for Chicago. Or, find your closest authorized Jenny Yoo retailer.

Are you taking virtual appointments?

Yes! Click HERE to schedule your virtual appointment with one of our seasoned stylists, and find out more about what our virtual styling sessions offer!

How many friends can I bring to my appointment?

We love a big party, but trust us on this one - you'll have a much more successful appointment with fewer opinions floating around! We ask that you limit your number of guests to four for New York and five for our Chicago salon.    **Due to the chang

Where can I find a list of authorized retailers?

You can view the list of all of our authorized retailers HERE!  Scroll down on the page to view the store locator in order to search by zip code. You can view the list of stores using the map, or view in a list by clicking "show list".

Will you take Made-to-Orders in less than 20 weeks?

We take rush orders for an additional fee and they are dependent on our production schedule. Please consult with your retailer for fees associated with rush orders of 12 weeks and under. Please note our standard lead times currently are up to 20 week

Can I place an order over the phone?

At this time, all online orders must be placed through a computer. For questions or help regarding an online order, please give us a call at (646)-480-4141 or email [email protected] For made-to-orders, due to the necessary forms and authorization s

How can I check the status of my made-to-order?

To check the status of your made-to-order dress, please contact the store that you placed your order with. You can view the list of locations here.

I do not live near one of your authorized retailers. How can I place a made-to-order?

While we suggest going into a Jenny Yoo retailer if possible, we understand that you may not be near one! In this case, you may place an order by completing an Order Form and signing our Policy/Contract Form stating that you understand and agree with

Do you sell fabric?

We do sell our dress fabric! Please reach out to [email protected] for a pricing estimate your fabric as well as assistance in placing your fabric order. The lead time for fabric orders can vary, but it usually takes between 2-3 weeks from the ord