Ordering
Frequently asked questions on ordering, availability, and timing for Jenny Yoo gowns and dresses.
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What is the difference between Ready to Ship and Made-to-Order?
Dress colors and sizes labeled as READY TO SHIP on the product page are in stock at our warehouse and are available to ship to you after a 1-2 day processing period. We are constantly working to reorder, restock, and add new items to our assortment s
How can I place my dress order?
There are a few ways to order Jenny Yoo Dresses. At an Authorized Retailer: Products found under VIEW COLLECTIONS include all items within our two bridal lines, Jenny Yoo Collection and Jenny by Jenny Yoo, as well as our bridesmaids and flower girl c
How long does it take to make and deliver a dress? (Lead Time)
Lead time refers to the production time required to make your dress. Our current standard lead time for Made to Order dresses is up to 12–20 weeks. Please check with your authorized retailer or showroom for the most current lead times, as they can va
How far in advance should I order my wedding or bridesmaid dress?
We recommend ordering as early as possible to ensure the best experience:. If your timeline is shorter, Ready to Ship styles are available for immediate delivery. Rush Made to Order options may also be available — contact your retailer or our team to
Can I place a rush Made to Order?
Rush orders may be available depending on current production capacity and your timeline. Please contact your authorized Jenny Yoo retailer or reach out to our team directly to discuss rush availability and any associated fees. Rush orders are not gua
Was my order successfully placed?
Depending on the inbox settings of one's email, any Jenny Yoo correspondences are sometimes sent to a customer's Promotions/Spam/Junk folders. If you are not finding your confirmation email, please check your Promotions, Spam, or Junk folders for it.
Can I change or cancel my order?
Ready to Ship: If you need to change or cancel a Ready to Ship order, please contact us as soon as possible at [email protected]. We will do our best to accommodate changes before your order ships, but we cannot guarantee modifications once an order