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Jenny Yoo

Lead Time refers to the production time required to make a gown or dress. Our current lead times for Made-to-Order purchases can be from 8&#x2013;20 weeks. Lead times for Made-to-Order purchases placed directly on our website will be visible when the order is placed. Please check with an authorized retailer or one of our showrooms (their contact information can be found <a href="https://www.jennyyoo.com/pages/appointment#new-york-bridal">here</a>) on the most current lead times for bridal gown styles as they can vary and bridal gown are not available for online Made-to-Order purchase. &#xA0;Ready to Ship purchases do not have a lead time. The ship within 2-3 business days of an order being placed.&#xA0;

Lead Time refers to the production time required to make a gown or dress. Our current lead times for Made-to-Order purchases can be from 8–20 weeks. Lead times for Made-to-Order purchases placed directly on our website will be visible when the order

What is a lead time? 

Ordering

What is the difference between Ready to Ship and Made-to-Order?

How can I place my dress order?

How long does it take to make and deliver a dress? (Lead Time)

How far in advance should I order my wedding or bridesmaid dress?

Can I place a rush Made to Order?

Was my order successfully placed?

Can I change or cancel my order?

Can bridesmaids choose different styles in the same color?

Will all dresses match exactly in color?

What fabrics do you offer and how do they differ?

Can I order fabric swatches?

How do I coordinate multiple bridesmaids' orders?

Can bridesmaids order at different times?

What if one bridesmaid is pregnant or between sizes?

Bridesmaid Ordering

I signed up for your emails but never received a promotion code.

Why won’t my payment go through?

Do you offer payment plans? What is Klarna?

Pricing & Payment

What is your return or exchange policy?

Do you ship internationally?

How do I make my return for ready to ship orders?

Can I return my dress?

How are shipping charges calculated for Ready to Ship orders?

How long does shipping take after production?

Shipping & Returns

Style Options & Customizations

General

How do I choose the right dress size?

Do you offer customizations?

Will I need alterations? When should I schedule?

What if my dress doesn't fit when it arrives?

Sizing & Alterations

Do I need an appointment to try on dresses at the bridal shop?

How many people can I bring with me?

What should I bring to my wedding dress or bridesmaid appointment?

Appointments & Shopping

How long does it take to make and deliver a dress? (Lead Time)Updated 13 days ago