Ready to Ship (Online Orders):. Made to Order:. For exchanges on Ready to Ship items, we do not have a formal exchange program. You can initiate a return online and place a new order for the item you need. When submitting your return, you can opt for

Ready to Ship (Online Orders):&#xA0;<ul><li>Bridesmaid dresses, Little White Dresses, and accessories: Returns accepted within30 daysof order date. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping fees apply.</li><li>Bridal gowns: Returns accepted within14 daysof delivery.</li></ul>Made to Order:&#xA0;<ul><li>All Made to Order items are final sale. They are not eligible for returns, exchanges, refunds, or store credit, including in cases of event cancellation.</li></ul>For exchanges on Ready to Ship items, we do not have a formal exchange program. You can&#xA0;initiate&#xA0;a return online and place a new order for the item you need. When&#xA0;submitting&#xA0;your return, you can opt for store credit to use toward your new order.&#xA0;Visit jennyyoo.com/pages/returns to start a return, or contact us at hello@jennyyoo.com with questions.&#xA0;

What is your return or exchange policy?

We ship to all countries, with no exclusions! We offer flat rate shipping options through Fedex for international orders. All duties/taxes are the responsibility of the customer to be paid at checkout for your convenience. 
We charge $25 for all orde

Yes! We ship to all countries with no exclusions. We offer flat rate FedEx shipping for international orders at $25. All duties and taxes are the responsibility of the customer and are calculated and paid at checkout for your convenience.&#xA0;All items shipped internationally are FINAL SALE. They cannot be returned or exchanged for a monetary refund or for store credit.Jenny Yoo is also carried in bridal shops and stores all over the world. You may also go to our <a href="https://www.jennyyoo.com/retailers">Find a Retailer</a>&#xA0;page to find a retailer in your country.

Do you ship internationally?

To initiate a return, visit jennyyoo.com/pages/returns and follow the prompts using your order number and email address. You'll be able to select the items you'd like to return and print a return shipping label. Please place your item(s) in the origi

To initiate a return, visit jennyyoo.com/pages/returns and follow the prompts using your order number and email address. You&apos;ll be able to select the items you&apos;d like to return and print a return shipping label.&#xA0;Please place your item(s) in the original packaging and drop off at your nearest FedEx location. Return shipping fees will be deducted from your refund.&#xA0;Credits are processed upon confirmation and inspection of the return. You will receive an e-mail notification confirming your return has been received back and another when your order is refunded.Please note that all international orders are final sale and are unable to be returned, refunded, or exchanged.&#xA0;We do not allow returns to be dropped off at our New York or Chicago locations.Please reach out to <a href="mailto:shop@jennyyoo.com">shop@jennyyoo.com</a> for additional assistance or questions!

How do I make my return for ready to ship orders?

Online Orders (Domestic):
BRIDESMAIDS/SOCIAL/LITTLE WHITE DRESS/ACCESSORIES: If for any reason you are not satisfied with your online purchase, you may return your item within 30 days of order date. We must receive your return within 30 days of order

Ready to Ship (Online):&#xA0;<ul><li>Bridesmaid dresses, Little White Dresses, and accessories: Returns accepted within30 daysof order date. Items must be unworn, unwashed, and in original condition with all tags attached. Return shipping fees apply.</li><li>Bridal gowns: Returns accepted within14 daysof delivery.</li><li>Please note that we charge a $10 shipping fee for all returns. Please note we do not refund original shipping cost.</li></ul>Made to Order: All Made to Order items are final sale and not eligible for returns, exchanges, refunds, or store credit under any circumstances, including event cancellation.&#xA0;International orders (outside of the United States) are final sale and are non-returnable. They are ineligible for a monetary refund or store credit.&#xA0;Any concerns or comments regarding any potential damage, defect, or construction issues must be expressed within 10 days of receipt of your order. We recommend trying on/inspecting any purchases immediately after receipt so we can handle any concerns promptly and effectively.

Can I return my dress?

Your total shipping fee is calculated and displayed in your shopping bag at checkout. We offer a flat rate of $9.95 for all domestic shipments under $1,000 via FedEx Home Delivery. Express shipping is available for an additional charge. For internati

Your total shipping fee is calculated and displayed in your shopping bag at checkout. We offer a flat rate of $9.95 for all domestic shipments under $1,000 via FedEx Home Delivery. Express shipping is available for an additional charge.&#xA0;For international orders, a flat rate of $25 applies via FedEx. Duties and taxes are calculated at checkout.&#xA0;

How are shipping charges calculated for Ready to Ship orders?

Ready to Ship orders: Once your order is processed (1–2 business days), domestic shipments are sent via FedEx Home Delivery and typically arrive within 5–7 business days. Express shipping options are available at checkout for faster delivery. Made to

Ready to Ship orders: Once your order is processed (1&#x2013;2 business days), domestic shipments are sent via FedEx Home Delivery and typically arrive within 5&#x2013;7 business days. Express shipping options are available at checkout for faster delivery.&#xA0;Made to Order: After production is complete (up to 12&#x2013;20 weeks), your dress will ship via FedEx. Domestic shipping typically takes 5&#x2013;7 business days. You will receive a tracking number once your order ships.&#xA0;

How long does shipping take after production?

We will respond as soon as possible during our normal business hours of Monday-Friday 9:30AM-5:00PM EST.

Jenny Yoo

Frequently asked questions on shipping, returns, and exchanges for Jenny Yoo dresses and gowns.