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Shipping & Returns

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Can I return my online order to a Jenny Yoo showroom?

We do not allow returns for orders placed online to be returned or dropped off to our New York or Chicago locations. Please click here to view more information on our return policy and how to process a return!

Do you ship internationally?

We ship to all countries, with no exclusions! We offer flat rate shipping options through Fedex for international orders. All duties/taxes are the responsibility of the customer to be paid at checkout for your convenience. We charge $25 for all orde

Can I return my dress?

Online Orders (Domestic): BRIDESMAIDS/SOCIAL/LITTLE WHITE DRESS/ACCESSORIES: If for any reason you are not satisfied with your online purchase, you may return your item within 30 days of order date. We must receive your return within 30 days of order

Can I return my International order?

At this time we do not accept any returns on international orders. All orders shipped outside of the united states are final sale and are non-returnable for a monetary refund or for store credit.

How long will it take for my return to be processed?

Once you see that your return has arrived at our warehouse, please allow between 10-15 business days for it to be processed and refunded.   As long as your return tracking shows that it has arrived within 30 days (or 14 for bridal gowns) to our wareh

Can I return or exchange a made-to-order dress?

Jenny Yoo does not accept returns or exchanges on any Made-To-Order dresses. These gowns are produced just for you upon ordering and our policy strictly prohibits returns or exchanges of any kind. Jenny Yoo is unable to cancel an order if your event

How do I make my return for online orders?

Click on the online returns link and follow the prompts for your order number and shipping zip code. You will be able to choose the items you’d like to return and print out the label yourself. Please place your item(s) in the original packaging and d

Do you charge a fee for online returns?

BRIDESMAIDS/ACCESSORIES: Please note that we charge a $10 return shipping fee for all online returns, and any Fedex pickup service will incur an additional $5 fee. We also do not refund original shipping cost. Once a tag is removed, an item cannot be

How can I schedule a fedex pickup?

After creating your return label, please using this link to schedule your pick up. You just add in your shipping label's tracking number, your address, a preferred delivery day, and special instructions (if you would like) to help the driver easily f

Do you offer store credit?

We offer store credit as an option for your return vs. a refund, and you can choose this method when you submit your return for approval. Store credits never expire and can be used on any future online purchase at jennyyoo.com. They are not valid on

When will my return credit from an online order appear on my bank statement?

Credits usually take 7-10 business days from the time we process your item(s). You will receive an email notification once the return has been processed.  Please note that some banks can take longer than others to process the credit on their end. For

I was shipped the wrong item or my item was damaged.

We are sorry about that! If you feel that you have received the wrong, defective, or damaged items, please contact customer service at [email protected] within 72 hours of receiving the product. We'll get that sorted out for you right away!

Can I make an exchange?

At the moment our system does not allow us to make a true exchange, but we would be happy to give you an alternative work around option so we ensure you get the dress that you need. Please email [email protected] with your name, order number, and a l

My order never arrived and might be lost.

Please refer to your shipping confirmation email to ensure all items have shipped. Please note that swatches ship separately from everything else online. If you see that your package has a status of “delivered” per the tracking number for your order,

Can I have my made-to-order dress shipped to me?

For NYC or Chicago customers, you may pick up your order at our showroom or choose to have your order shipped to you. Made-to-order bridesmaid dress - $20 per dress, $30 for 2 or more dresses, $45 for 3 or more dresses Made-to-order bridal gown - $50

When will my online order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. We offer a flat rate option for both domestic and international shipments, or a calculated rate for any domestic expedited option. Please note that for International o

How are shipping charges calculated for online orders?

You will see your total shipping fee calculated in your Shopping Bag upon check-out. We offer a flat rate of $9.95 for all domestic shipments under $1,000 via Fedex Home Delivery. For Express Shipping, additional charges apply. Please note, Express S

Do you Ship to PO Boxes?

We do not ship to Post Office Boxes, APO or FPO addresses.