Can I return my dress?Updated a month ago
Online Orders (Domestic):
BRIDESMAIDS/SOCIAL/LITTLE WHITE DRESS/ACCESSORIES:
If for any reason you are not satisfied with your online purchase, you may return your item within 30 days of order date. Returns must be requested here and passed off to FedEx within 30 days of the order date. All Ready-to-Ship returns must be shipped back with an approved FedEx shipping label that will be sent directly to the email associated with an order if/when a return is approved. We cannot accept back returns of Ready-to-Ship merchandise in our showrooms or any locations of our authorized retailers. All returns must be shipped back with a FedEx shipping label that will be emailed once the return is approved.
Returns will only be accepted in original, unused, and unwashed condition with all hang tags, return tags, clean and free of lint and hair and packaging still attached. Please note that we charge a $10 shipping fee for all returns. Please note we do not refund original shipping cost.
Any concerns or comments regarding any potential damage, defect, or construction issues must be expressed within 10 days of receipt of your order. We recommend trying on/inspecting any purchases immediately after receipt so we can handle any concerns promptly and effectively.
Ready to Ship BRIDAL GOWNS (Domestic Orders):
If for any reason you are not satisfied with your bridal gown purchased online, you may return your gown within 14 days from delivery date. Returns must be requested here and passed off to FedEx within 14 days of the delivery date for it to be accepted back. Please note that we charge a $50 return shipping + restocking fee per dress. This includes the cost of shipping the dress back to us and an increased level of QA and detail in ensuring the dress is refreshed for another customer.
Bridal gowns returned must be unworn, unwashed, unaltered, clean and free of lint and hair. Merchandise must be in original packaging with tags attached. Once a tag is removed, an item cannot be returned. Product returned outside of these conditions may be refused or subject to an additional fee.
Any concerns or comments regarding any potential damage, defect, or construction issues must be expressed within 10 days of receipt of your order. We recommend trying on/inspecting any purchases immediately after receipt so we can handle any concerns promptly and effectively.
We offer store credit as an option for orders received past the date of acceptance for a monetary refund. Store credits never expire and can be used for a future purchase at jennyyoo.com. They are not valid for use on made-to-orders.
Please click here to start your return for an online order.
Made-to-Orders: Jenny Yoo does not accept returns or exchanges on any Made-To-Order dresses. These gowns are produced just for you upon ordering and our policy strictly prohibits returns or exchanges of any kind. Jenny Yoo is unable to cancel an order if your event is cancelled and dresses will not be refunded. Please note we are not responsible for replacing dresses due to incorrect sizing chosen. Fabric is dyed per order and we cannot guarantee an exact color match on dresses ordered separately. If you purchased from a different retailer, your purchase is subject to that retailer’s return policy.
Online Orders (International):
International orders (outside of the United States) are final sale and are non-returnable. They are ineligible for a monetary refund or store credit.