Can I return my dress?Updated 2 years ago
Online Orders (Domestic):
BRIDESMAIDS/SOCIAL/LITTLE WHITE DRESS/ACCESSORIES: If for any reason you are not satisfied with your online purchase, you may return your item within 30 days of order date. We must receive your return within 30 days of order date for it to be accepted. Returns will only be accepted in original, unused, and unwashed condition with all hang tags, return tags, and packaging still attached.
Please note that we charge a $10 return shipping fee. We do not refund original shipping costs. Online merchandise cannot be returned to our stores. If your item does not meet the above criteria or is received in a damaged condition, we will need to ship it back to you and you will not be issued a refund.
JENNY BY JENNY YOO BRIDAL GOWNS: If for any reason you are not satisfied with your bridal gown purchased online, you may return your gown within 14 days from delivery date. We must receive your return within 14 days for it to be accepted. Please note that we charge a $50 return shipping + restocking fee per dress. This includes the cost of shipping the dress back to us and an increased level of QA and detail in ensuring the dress is refreshed for another customer.
Bridal gowns returned must be unworn, unwashed, unaltered, clean and free of lint and hair. Merchandise must be in original packaging with tags attached. Once a tag is removed, an item cannot be returned. Product returned outside of these conditions may be refused or subject to an additional $75 fee.
We offer store credit as an option for orders received past the date of acceptance for a monetary refund. Store credits never expire and can be used for a future purchase at jennyyoo.com. They are not valid for use on made-to-orders.
Please click here to start your return for an online order.
Made-to-Orders: Jenny Yoo does not accept returns or exchanges on any Made-To-Order dresses. These gowns are produced just for you upon ordering and our policy strictly prohibits returns or exchanges of any kind. Jenny Yoo is unable to cancel an order if your event is cancelled and dresses will not be refunded. Please note we are not responsible for replacing dresses due to incorrect sizing chosen. Fabric is dyed per order and we cannot guarantee an exact color match on dresses ordered separately. If you purchased from a different retailer, your purchase is subject to that retailer’s return policy.
Online Orders (International):
International orders (outside of the United States) are final sale and are non-returnable. They are ineligible for a monetary refund or store credit.