We will respond as soon as possible during our normal business hours of Monday-Friday 9:30AM-5:00PM EST.

Jenny Yoo Support

BRIDESMAIDS/ACCESSORIES: Please note that we charge a $10 return shipping fee for all online returns, and any <a href="https://jenny-yoo-support.gorgias.help/en-US/how-can-i-schedule-a-fedex-pickup-44353" target="_blank" rel="noopener">Fedex pickup service</a> will incur an additional $5 fee. We also do not refund original shipping cost. Once a tag is removed, an item cannot be returned. Product
BRIDAL GOWNS: Please note that we charge a $50 return shipping + restocking fee per dress.&#xA0;This includes the cost of shipping the dress back to us and an increased level of QA and detail in ensuring the dress is refreshed for another customer. Once a tag is removed, an item cannot be returned. Product returned outside of these conditions may be refused or subject to an additional $75 fee.
Please note that all International orders are final sale and are unable to be returned or exchanged.&#xA0;
For more information on our &quot;Ready to Ship&quot; return policy, <a href="https://www.jennyyoo.com/page/online-returns" target="_self">please click here</a>.&#xA0;

BRIDESMAIDS/ACCESSORIES: Please note that we charge a $10 return shipping fee for all online returns, and any Fedex pickup service will incur an additional $5 fee. We also do not refund original shipping cost. Once a tag is removed, an item cannot be

Do you charge a fee for online returns? 

Shipping & Returns

What is the difference between Ready to Ship and Made-to-Order?

How do I place an order?

Do you re-stock sold out items online?

Do you have a pre-order system?

What does Made-To-Order mean?

When should I place a Made-To-Order dress?

What is a lead time?

Where can I find delivery status information about my made-to-order dress?

How can I make an appointment at a Jenny Yoo salon?

Are you taking virtual appointments?

How many friends can I bring to my appointment?

Where can I find a list of authorized retailers?

Will you take Made-to-Orders in less than 20 weeks?

Can I place an order over the phone?

How can I check the status of my made-to-order?

I do not live near one of your authorized retailers. How can I place a made-to-order?

Do you sell fabric?

Was my order successfully placed? I did not receive a confirmation email.

Do you take walk-ins or do I need an appointemtn?

Ordering

Are Made-To-Order dresses included in the Black Friday/Cyber Monday flash sales?

What methods of payment do you accept?

Is the welcome code applicable to "Ready to Ship" bridal gowns?

I have a promotion code. Where do I enter it at checkout?

My promotion code is not working.

I signed up for your emails but never received a promotion code.

Why won’t my payment go through?

Do I have to pay sales tax?

What are monthly promotions?

Do you offer promotions for groups or group discounts?

Pricing & Payment

Can I return my online order to a Jenny Yoo showroom?

Do you ship internationally?

Can I return my dress?

Can I return my International order?

How long will it take for my return to be processed?

Can I return or exchange a made-to-order dress?

How do I make my return for online orders?

Do you charge a fee for online returns?

How can I schedule a fedex pickup?

Do you offer store credit?

When will my return credit from an online order appear on my bank statement?

I was shipped the wrong item or my item was damaged.

Can I make an exchange?

My order never arrived and might be lost.

Can I have my made-to-order dress shipped to me?

When will my online order ship and what are my shipping charges?

How are shipping charges calculated for online orders?

Do you Ship to PO Boxes?

Are your dresses custom made?

Do you offer customizations?

How long are the dresses? Will I need to hem it?

Do you offer custom colors not shown on site?

Style Options & Customizations

How can I become a wholesale partner?

How is your company handling COVID-19?

Do you have any shipping delays due to COVID-19?

What are dyelots?

I need styling advice!

What is a Style Board?

How do I create a style board?

Can I share my Style Board?

I tried to share my style board and it won't open when sent to someone.

What is a Wishlist?

Can I share my Wishlist?

General

What size range do you offer?

How do I pick the best size for me?

Can I measure myself?

What size should I order if I am in between sizes?

What should I do if I am pregnant or have a pregnant or post-pregnant bridesmaid?

Do you do alterations?

Sizing & Fit

Do you charge a fee for online returns?Updated 3 years ago