General

How can I become a wholesale partner?

For all wholesale inquiries please reach out to [email protected].

How is your company handling COVID-19?

Please visit our safety page at https://www.jennyyoo.com/Safety for more information on how we are responding to COVID-19 and working to keep our customers and employees happy and healthy.

Do you have any shipping delays due to COVID-19?

Current orders are actively being produced, dresses are arriving and shipping out daily, and new orders are being accepted. We will notify you immediately if anything changes! If you have any general or ecommerce questions, please reach out to shop@j

What are dyelots?

A dyelot is an allowance of fabric dyed at one time. Because dyeing is a delicate chemical process consisting of sensitive materials and temperatures, no two dyelots are exactly the same. When dresses are ordered or purchased separately, there is a s

I need styling advice!

You’ve come to the right place! Email us at [email protected]. We would love to discuss your vision and help you find the perfect dress for your occasion!

What is a Style Board?

You can consider your Style Board a fun planning tool and personal showroom! Create a Style Board to organize your favorite dresses and see your bridal party vision come to life. Style Boards allow you to visualize your dream mix and match by compari

How do I create a style board?

Use our style board tool to help your vision come to life! Watch our How to Use the Styleboard video to learn how to create your perfect bridal party. When you're finished mixing and matching, you can share your board with your stylist and friends!

Can I share my Style Board?

Yes! Access your Style Board by clicking the hanger icon at the top right of our site. Select a board and follow the share link on the top right of your board. Share this board with your friends, family, and bridal stylist via direct link, email, and

I tried to share my style board and it won't open when sent to someone.

When you are sharing your style board, please be sure to click the "share" link in the upper right hand corner of the board. Because the board is specific to you, you cannot simply copy and paste the URL in your browser.

What is a Wishlist?

Wishlist allows you to “heart” your favorite styles for easy checkout later. Use this as a way to remember what items you like!

Can I share my Wishlist?

Yes! Access your Wishlist by clicking the heart on the top right of our site. Click the share link on the top right of your wishlist. Share with your friends or family via direct link, email, or SMS.