Jenny Yoo Support logo
Jenny Yoo Support logo

All collections

My order never arrived and might be lost.

Please refer to your shipping confirmation email to ensure all items have shipped. Please note that swatches ship separately from everything else online. If you see that your package has a status of “delivered” per the tracking number for your order, please contact our customer service team at [email protected] for assistance.

Please note that we highly suggest shipping to an address where someone is available to receive the order. We want to ensure that you receive the product you ordered, and we cannot guarantee stock for a replacement of any lost or stolen items.

Was this article helpful?
Yes
No