Can I return or exchange a made-to-order dress?
Jenny Yoo does not accept returns or exchanges on any Made-To-Order dresses. These gowns are produced just for you upon ordering and our policy strictly prohibits returns or exchanges of any kind. Jenny Yoo is unable to cancel an order if your event is cancelled and dresses will not be refunded. Please note we are not responsible for replacing dresses due to incorrect sizing chosen. Fabric is dyed per order and we cannot guarantee an exact color match on dresses ordered separately.
If your order was placed with one of our authorized retailers and not directly through a Jenny Yoo Salon, please reach out to that specific location for additional assistance.