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Jenny Yoo

<p style="margin: 0px 0px 8px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;" id="isPasted">Please review the payment information&#xA0;you&apos;ve&#xA0;entered, including the&#xA0;expiration&#xA0;date, security code, and billing address. The most common issue is a mismatch between the billing zip code entered at checkout and the zip code on file with your card issuer.<span style="margin: 0px;padding: 0px;background-color: rgb(198, 198, 198) !important;border-color: rgb(198, 198, 198) !important;font-size:15px;line-height: 18.3458px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(89, 89, 89);">&#xA0;We accept Visa, Mastercard, American Express, and Discover as well as Google Pay, Amazon Pay, and Shop Pay. We also now offer after-pay with Klarna. If you continue to experience issues, please contact us at shop@jennyyoo.com.<span style="margin: 0px;padding: 0px;background-color: rgb(198, 198, 198) !important;border-color: rgb(198, 198, 198) !important;font-size:15px;line-height: 18.3458px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;color: rgb(89, 89, 89);">&#xA0;

Please review the payment information you've entered, including the expiration date, security code, and billing address. The most common issue is a mismatch between the billing zip code entered at checkout and the zip code on file with your card issu

Why won’t my payment go through?

Pricing & Payment

What is the difference between Ready to Ship and Made-to-Order?

How can I place my dress order?

How long does it take to make and deliver a dress? (Lead Time)

How far in advance should I order my wedding or bridesmaid dress?

Can I place a rush Made to Order?

Was my order successfully placed?

Can I change or cancel my order?

Can bridesmaids choose different styles in the same color?

Will all dresses match exactly in color?

What fabrics do you offer and how do they differ?

Can I order fabric swatches?

How do I coordinate multiple bridesmaids' orders?

Can bridesmaids order at different times?

What if one bridesmaid is pregnant or between sizes?

Bridesmaid Ordering

Ordering

I signed up for your emails but never received a promotion code.

Do you offer payment plans? What is Klarna?

What is your return or exchange policy?

Do you ship internationally?

How do I make my return for ready to ship orders?

Can I return my dress?

How are shipping charges calculated for Ready to Ship orders?

How long does shipping take after production?

Shipping & Returns

Style Options & Customizations

General

How do I choose the right dress size?

Do you offer customizations?

Will I need alterations? When should I schedule?

What if my dress doesn't fit when it arrives?

Sizing & Alterations

Do I need an appointment to try on dresses at the bridal shop?

How many people can I bring with me?

What should I bring to my wedding dress or bridesmaid appointment?

Appointments & Shopping

Why won’t my payment go through?Updated a month ago