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Jenny Yoo

When you sign up for our email list, you should automatically receive a unique code for 10% off your first Ready to Ship purchase. Please check your Promotions, Spam, or Junk folders, as it may have been filtered there.&#xA0;Please note that the welcome code is not valid on Made to Order dresses or Ready to Ship bridal gowns, but can be used on all other Ready to Ship items, including sale items and swatches.&#xA0;If you still can&apos;t find it, please reach out to hello@jennyyoo.com and we&apos;ll be happy to help.&#xA0;

When you sign up for our email list, you should automatically receive a unique code for 10% off your first Ready to Ship purchase. Please check your Promotions, Spam, or Junk folders, as it may have been filtered there. Please note that the welcome c

I signed up for your emails but never received a promotion code.

Pricing & Payment

What is the difference between Ready to Ship and Made-to-Order?

How can I place my dress order?

How long does it take to make and deliver a dress? (Lead Time)

How far in advance should I order my wedding or bridesmaid dress?

Can I place a rush Made to Order?

Was my order successfully placed?

Can I change or cancel my order?

Can bridesmaids choose different styles in the same color?

Will all dresses match exactly in color?

What fabrics do you offer and how do they differ?

Can I order fabric swatches?

How do I coordinate multiple bridesmaids' orders?

Can bridesmaids order at different times?

What if one bridesmaid is pregnant or between sizes?

Bridesmaid Ordering

Ordering

Why won’t my payment go through?

Do you offer payment plans? What is Klarna?

What is your return or exchange policy?

Do you ship internationally?

How do I make my return for ready to ship orders?

Can I return my dress?

How are shipping charges calculated for Ready to Ship orders?

How long does shipping take after production?

Shipping & Returns

Style Options & Customizations

General

How do I choose the right dress size?

Do you offer customizations?

Will I need alterations? When should I schedule?

What if my dress doesn't fit when it arrives?

Sizing & Alterations

Do I need an appointment to try on dresses at the bridal shop?

How many people can I bring with me?

What should I bring to my wedding dress or bridesmaid appointment?

Appointments & Shopping

I signed up for your emails but never received a promotion code.Updated a month ago