We will respond as soon as possible during our normal business hours of Monday-Friday 9:30AM-5:00PM EST.

Jenny Yoo

We love celebrating with you, but a more intimate group tends to make for a smoother, more focused appointment! We ask that you limit your guests to:&#xA0;<ul><li>New York showroom: up to 4 guests</li><li>Chicago showroom: up to 5 guests</li></ul>If you have questions about your specific appointment, please contact us when booking.&#xA0;

We love a big party, but trust us on this one - you'll have a much more successful appointment with fewer opinions floating around! We ask that you limit your number of guests to four for New York and five for our Chicago salon. 
 
**Due to the chang

How many friends can I bring to my appointment?

Appointments & Shopping

What is the difference between Ready to Ship and Made-to-Order?

How can I place my dress order?

How long does it take to make and deliver a dress? (Lead Time)

How far in advance should I order my wedding or bridesmaid dress?

Can I place a rush Made to Order?

Was my order successfully placed?

Can I change or cancel my order?

Can bridesmaids choose different styles in the same color?

Will all dresses match exactly in color?

What fabrics do you offer and how do they differ?

Can I order fabric swatches?

How do I coordinate multiple bridesmaids' orders?

Can bridesmaids order at different times?

What if one bridesmaid is pregnant or between sizes?

Bridesmaid Ordering

Ordering

I signed up for your emails but never received a promotion code.

Why won’t my payment go through?

Do you offer payment plans? What is Klarna?

Pricing & Payment

What is your return or exchange policy?

Do you ship internationally?

How do I make my return for ready to ship orders?

Can I return my dress?

How are shipping charges calculated for Ready to Ship orders?

How long does shipping take after production?

Shipping & Returns

Style Options & Customizations

General

How do I choose the right dress size?

Do you offer customizations?

Will I need alterations? When should I schedule?

What if my dress doesn't fit when it arrives?

Sizing & Alterations

Do I need an appointment to try on dresses at the bridal shop?

How many people can I bring with me?

What should I bring to my wedding dress or bridesmaid appointment?

How many people can I bring with me?Updated 6 days ago